Other issues
- What can I do if I cannot see my test scores in Cambridge One?
- What can I do if my students cannot see their tests scores in Cambridge One?
- I completed my assignment or test. Why can't my teacher see my results?
- Why do I get the error 'Sorry, your file could not be uploaded'?
- What can I do if my assignment is not marked as completed?
- Why can’t my teacher see my activities?
- Why am I sent back to the dashboard when I try to open my assignment?
- Why can't I access my assignments?
- Why do I see the message 'Not valid' in my writing competency test?
- Why do I see a message saying I don't have access to my activities?
- Why does all the data for each record in my CSV file appear in column A and I get an error when trying to upload the file?
- Why am I seeing errors when I try to copy my template class into new ones?
- I have created a class using the ‘Progress reset’ option, is it possible to change it?
- Why am I seeing the error ‘Please select segment’ when I create classes in bulk with multiple learning materials?
- Why do I see a lock icon when I try to assign tests?
- Why isn’t my online professional development course certificate available?
- What can I do if I can't delete my assignment?
- As a teacher, why am I unable to access all features for my classes with some materials?
- Why is the students’ filter missing from my class?
- I can't access my Presentation Plus or Test Generator. What should I do?
- Why can I see my previous progress in a new class?
- I saved my answer for a writing or speaking activity. Why can't my teacher see it?
- I can’t submit an answer for a writing or speaking activity because I don't see a submit button. What can I do?
- When I click ‘Next’ an error message pops up and I am unable to submit the activity. What can I do?
- What can I do if my class key isn't working?
- Why is my Linguaskill course progress not showing?
- Why can’t I use my microphone for speaking activities?
- What can I do if my materials appear under My independent learning by mistake?
- Why can’t I continue after selecting an answer in questions with multiple correct answers?
- What can I do if a student is added to the wrong class?